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Shipping / Delivery

TAX FREE PURCHASES OUTSIDE OF MISSOURI AND KANSAS

Black Bamboo charges no sales tax if your purchase is shipping to an address outside of Missouri and Kansas. You are expected to comply with your state’s current laws regarding purchases over the Internet.

SHIPPING POLICIES

At Black Bamboo, we pride ourselves on our customer service and we make it a priority to ship your order quickly and safely. With the exception of over sized items and furniture, most orders are shipped the next business day from the date on which the order was received.

DELIVERY AREA

We ship within the 48 contiguous United States.

SHIPPING TO POST OFFICE BOXES

Unfortunately, we are unable to ship to post office boxes or military bases.

TRACKING YOUR ORDER

Once your order has shipped, one of our associates will email you with tracking information so that you can track your order.

SHIPPING FOR SMALL PARCELS (NON-OVERSIZED ITEMS)

We will ship smaller, lighter items via UPS, FEDEX or US Post Office. We do not require an adult signature for deliveries, but please note that the decision to leave your package without a signature is at the discretion of the delivery person. 

Shipping costs are based on your total purchase amount. To determine the shipping cost for your order, please see the chart below:

TOTAL ORDER VALUE

SHIPPING FEE

$0.00 to $25.00

$12.00

$25.01 to $50.00

$18.00

$50.01 to $75.00

$24.00

$75.01 to $100.00

$30.00

Over $100.01

Contact Black Bamboo at 816.283.3000 for cost

 

SHIPPING FOR OVERSIZED ITEMS

Please note that oversized items and bulky items, such as furniture, or items that require additional care, will have additional shipping charges and will not be calculated at the time of checking out. You will need to contact us at 816.283.3000 to determine the shipping charge. These orders will be shipped via one of our delivery options below: Standard or White Glove.

DELIVERY OPTIONS

Standard

Standard delivery offers delivery to your front door. If the destination is an apartment, or multi-unit building, the order will be delivered inside the entrance of the building, but not to the apartment or condo door. You are responsible for moving the item(s) from the door to inside your residence. Standard delivery does not include unpacking, assembly or removal of packing materials. When your order arrives in your area, you will be contacted by the delivery service to arrange an appointment to deliver your order.

With these types of shipments, you are required to inspect the packaging and items immediately upon receipt and indicate on the paperwork if there is visible damage. Please note: refusing a shipment at the time of receipt will result in additional charges. You may choose to refuse item(s) only if the damage appears severe. Please contact us immediately if there is damage.

White Glove

White Glove delivery includes an inside delivery to the room of your choice, unpacking, minor assembly and debris removal. Beds will require an additional fee. When your order arrives in your area, you will be contacted by the delivery service to arrange an appointment to deliver your order. This service does not include:

  • moving existing items
  • wall mounting or electrical or structural changes

With these types of shipments, you are required to inspect the items immediately upon receipt and indicate on the paperwork if there is visible damage. Please note: refusing a shipment at the time of receipt will result in additional charges. You may choose to refuse item(s) only if the damage appears severe. Please contact us immediately if there is damage.

STAY CONNECTED TO DESIGN

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